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\u0939\u094b\u0924\u093e\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 1, and we are walking\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_1.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 2: \u0935\u093f\u091a\u093e\u0930 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0935\u093f\u0915\u0932\u094d\u092a\u094b\u0902 \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0928\u093e<\/h2>\n\u091c\u092c \u090f\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0915\u0947 \u0905\u0938\u094d\u0924\u093f\u0924\u094d\u0935 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092a\u0924\u093e \u0915\u0930\u0924\u093e \u0939\u0948, \u0924\u094b \u0935\u0939 \u092a\u094d\u0930\u0935\u0947\u0936 \u0915\u0930\u0924\u093e \u0939\u0948 \u0935\u093f\u091a\u093e\u0930 \u091a\u0930\u0923<\/strong>. \u092f\u0939 \u0905\u0915\u094d\u0938\u0930 \u0935\u0939 “\u092c\u0928\u093e\u090f\u0902 \u092f\u093e \u0924\u094b\u0921\u093c\u0947\u0902” \u0915\u094d\u0937\u0923 \u0939\u094b\u0924\u093e \u0939\u0948 \u091c\u092c \u0935\u0947 \u0906\u092a\u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092a\u094d\u0930\u0924\u093f\u0938\u094d\u092a\u0930\u094d\u0927\u093f\u092f\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0926 \u0911\u0928\u0932\u093e\u0907\u0928 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930<\/strong> \u0906\u092a\u0915\u094b \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u0947 \u0926\u0942\u0938\u0930\u0947 \u091a\u0930\u0923 \u0915\u0940 \u0913\u0930 \u0928\u093f\u0930\u094d\u0926\u0947\u0936\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0906\u092a\u0915\u0947 \u0909\u0924\u094d\u092a\u093e\u0926\u094b\u0902 \u0915\u0947 \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u093e \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n\u0939\u092e\u093e\u0930\u0947 \u092a\u093e\u0932\u0924\u0942 \u0909\u0924\u094d\u092a\u093e\u0926 \u0938\u094d\u0925\u093f\u0924\u093f \u092e\u0947\u0902, \u091f\u0942\u0932 \u0928\u0947 \u201c\u0935\u0947\u092c\u0938\u093e\u0907\u091f \u092c\u094d\u0930\u093e\u0909\u091c\u093c\u093f\u0902\u0917\u201d \u0914\u0930 \u201c\u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u092e\u0940\u0915\u094d\u0937\u093e\u090f\u0902\u201d \u0915\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u093f\u092f\u093e\u0964 \u0938\u094d\u0915\u094d\u0930\u0940\u0928\u0936\u0949\u091f \u092e\u0947\u0902 \u201c\u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941\u201d \u0915\u0949\u0932\u092e \u0915\u094b \u0926\u0947\u0916\u0947\u0902? \u0907\u0938\u0928\u0947 \u201c\u0927\u0940\u092e\u0940 \u0935\u0947\u092c\u0938\u093e\u0907\u091f \u0932\u094b\u0921 \u0938\u092e\u092f\u201d \u0914\u0930 \u201c\u0938\u0940\u092e\u093f\u0924 \u0938\u092e\u0940\u0915\u094d\u0937\u093e\u090f\u0902 \u0909\u092a\u0932\u092c\u094d\u0927\u201d \u0915\u094b \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u093f\u092f\u093e\u0964 \u092f\u0947 \u0938\u093f\u0930\u094d\u092b \u0936\u093f\u0915\u093e\u092f\u0924\u0947\u0902 \u0928\u0939\u0940\u0902 \u0939\u0948\u0902; \u092f\u0947 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u092f\u094b\u0917\u094d\u092f \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0939\u0948\u0902\u0964 \u0907\u0928\u094d\u0939\u0947\u0902 \u0938\u094d\u092a\u0937\u094d\u091f \u0930\u0942\u092a \u0938\u0947 \u092e\u0948\u092a \u0915\u0930\u0915\u0947 \u090f\u0915 \u0909\u0924\u094d\u092a\u093e\u0926 \u092a\u094d\u0930\u092c\u0902\u0927\u0915 \u0915\u094b \u092f\u0939 \u091c\u093e\u0928\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948 \u0915\u093f \u0915\u094d\u092f\u093e \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0928\u0940 \u091a\u093e\u0939\u093f\u090f: \u0938\u093e\u0907\u091f \u0915\u0940 \u0917\u0924\u093f \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0914\u0930 \u0905\u0927\u093f\u0915 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0902 \u090f\u0915\u0924\u094d\u0930 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0905\u092d\u093f\u092f\u093e\u0928 \u0936\u0941\u0930\u0942 \u0915\u0930\u0928\u093e\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 2. - Professional onl\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/ai_customer_journey_mapping_step_2.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 3: \u0938\u091a\u094d\u091a\u093e\u0908 \u0915\u093e \u0915\u094d\u0937\u0923 \u2013 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u091a\u0930\u0923<\/h2>\n\u0906\u0917\u0947 \u092c\u0922\u093c\u0915\u0930 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u091a\u0930\u0923<\/strong>, \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0932\u0947\u0928\u0926\u0947\u0928 \u092a\u0930 \u0939\u094b\u0924\u093e \u0939\u0948\u0964 \u092c\u093f\u0928\u093e \u0915\u093f\u0938\u0940 \u092c\u093e\u0927\u093e \u0915\u0947 \u091a\u0947\u0915\u0906\u0909\u091f \u0905\u0928\u0941\u092d\u0935 \u0915\u093e \u0939\u094b\u0928\u093e \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u0915\u0947 \u092c\u093e\u0926 \u0917\u093e\u0921\u093c\u0940 \u091b\u094b\u0921\u093c\u0928\u0947 \u0915\u094b \u0915\u092e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964 \u0926 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091c\u0928\u0930\u0947\u091f\u0930<\/strong> \u0906\u092a\u0915\u094b \u0909\u0928 \u092c\u093e\u0927\u093e\u0913\u0902 \u0915\u094b \u0926\u0947\u0916\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u093e \u0939\u0948 \u091c\u094b \u0905\u0902\u0924\u093f\u092e \u0915\u094d\u0937\u0923 \u092e\u0947\u0902 \u092c\u093f\u0915\u094d\u0930\u0940 \u0915\u094b \u0930\u094b\u0915 \u0938\u0915\u0924\u0940 \u0939\u0948\u0902\u0964<\/p>\n\u201cPawfect Supplies\u201d \u0915\u0947 \u0932\u093f\u090f, \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u201c\u091a\u0947\u0915\u0906\u0909\u091f \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u201d \u0914\u0930 \u201c\u092d\u0941\u0917\u0924\u093e\u0928 \u0935\u093f\u0915\u0932\u094d\u092a\u201d \u0915\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u092a\u0939\u091a\u093e\u0928\u0924\u093e \u0939\u0948\u0964 AI \u0938\u0939\u0940 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u0938\u0941\u091d\u093e\u0935 \u0926\u0947\u0924\u093e \u0939\u0948 \u0915\u093f \u0907\u0938 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u201c\u0932\u091a\u0940\u0932\u0947, \u0938\u0941\u0930\u0915\u094d\u0937\u093f\u0924 \u0935\u093f\u0915\u0932\u094d\u092a\u201d \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u092f\u0926\u093f \u0926\u0930\u094d\u0926 \u0915\u093e \u092c\u093f\u0902\u0926\u0941 \u201c\u091c\u091f\u093f\u0932 \u091a\u0947\u0915\u0906\u0909\u091f \u091a\u0930\u0923\u201d \u0939\u0948, \u0924\u094b \u0938\u0902\u092d\u093e\u0935\u0928\u093e \u0915\u0949\u0932\u092e \u0924\u0941\u0930\u0902\u0924 \u090f\u0915 \u0938\u092e\u093e\u0927\u093e\u0928 \u0938\u0941\u091d\u093e\u0924\u093e \u0939\u0948: \u201c\u0917\u0947\u0938\u094d\u091f \u0935\u093f\u0915\u0932\u094d\u092a \u0915\u0947 \u0938\u093e\u0925 \u091a\u0947\u0915\u0906\u0909\u091f \u0915\u094b \u0938\u0930\u0932 \u092c\u0928\u093e\u090f\u0902\u0964\u201d \u0907\u0938 \u0938\u092e\u0938\u094d\u092f\u093e \u0938\u0947 \u0938\u092e\u093e\u0927\u093e\u0928 \u0924\u0915 \u0924\u0930\u094d\u0915\u0938\u0902\u0917\u0924 \u092a\u094d\u0930\u0935\u093e\u0939 \u0939\u0940 \u0907\u0938 \u092a\u0947\u0936\u0947\u0935\u0930 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0909\u092a\u0915\u0930\u0923<\/strong> \u0915\u094b \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0907\u0924\u0928\u093e \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u092c\u0928\u093e\u0924\u093e \u0939\u0948 \u091c\u094b \u0930\u0942\u092a\u093e\u0902\u0924\u0930\u0923 \u0926\u0930\u094b\u0902 \u0915\u094b \u092c\u0922\u093c\u093e\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 3 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_3_purchase.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 4: \u0930\u093f\u091f\u0947\u0902\u0936\u0928 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u092c\u0928\u093e\u0928\u093e<\/h2>\n\u092f\u093e\u0924\u094d\u0930\u093e \u092c\u093f\u0915\u094d\u0930\u0940 \u0915\u0947 \u092c\u093e\u0926 \u0938\u092e\u093e\u092a\u094d\u0924 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902, \u092a\u093e\u0932\u0924\u0942 \u0926\u0941\u0915\u093e\u0928 \u091c\u0948\u0938\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0915\u0947 \u0932\u093f\u090f \u0926\u094b\u0939\u0930\u093e\u090f \u0917\u090f \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092f \u0915\u0947 \u091c\u0940\u0935\u0928\u0930\u0915\u094d\u0937\u0915 \u0939\u0948\u0902\u0964 \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u093e \u091a\u0930\u0923 4 \u0915\u0935\u0930 \u0915\u0930\u0924\u093e \u0939\u0948 \u0930\u093f\u091f\u0947\u0902\u0936\u0928<\/strong>, \u091c\u093f\u0938\u092e\u0947\u0902 \u0906\u092a \u0905\u092a\u0928\u0947 \u0909\u0924\u094d\u092a\u093e\u0926 \u0916\u0930\u0940\u0926\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u0915\u0948\u0938\u0947 \u0938\u0902\u0932\u0917\u094d\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0907\u0938 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0939\u0940\u0902 \u0906\u092a \u090f\u0915 \u092c\u093e\u0930 \u0915\u0947 \u0916\u0930\u0940\u0926\u093e\u0930 \u0915\u094b \u0928\u093f\u092f\u092e\u093f\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u092e\u0947\u0902 \u092c\u0926\u0932\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n\u091f\u0942\u0932 \u0928\u0947 \u201c\u092b\u0949\u0932\u094b-\u0905\u092a \u0908\u092e\u0947\u0932\u201d \u0914\u0930 \u201c\u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u201d \u091c\u0948\u0938\u0947 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u092e\u0948\u092a \u0915\u093f\u092f\u093e\u0964 \u092f\u0939\u093e\u0902 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0915\u094b \u092a\u0915\u0921\u093c\u0924\u093e \u0939\u0948: \u0935\u0947 \u201c\u0938\u0930\u093e\u0939\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902\u0964\u201d \u092f\u0926\u093f \u0906\u092a\u0915\u093e \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e \u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092e\u0947\u0902 \u0909\u0932\u094d\u0932\u0947\u0916\u093f\u0924 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u092c\u0939\u0941\u0924 \u091c\u091f\u093f\u0932 \u0939\u0948, \u0924\u094b \u0906\u092a \u0909\u0928\u094d\u0939\u0947\u0902 \u0926\u0942\u0930 \u0915\u0930\u0928\u0947 \u0915\u093e \u091c\u094b\u0916\u093f\u092e \u0909\u0920\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u091f\u0942\u0932 \u0906\u092a\u0915\u094b \u0938\u0930\u0932 \u0907\u0928\u093e\u092e \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0938\u094b\u091a\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u0947\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u0924\u093e\u0915\u093f \u0906\u092a\u0915\u0940 \u0930\u093f\u091f\u0947\u0902\u0936\u0928 \u0930\u0923\u0928\u0940\u0924\u093f \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u092c\u0928\u093e\u090f \u0930\u0916\u0947, \u0909\u0928\u094d\u0939\u0947\u0902 \u092d\u094d\u0930\u092e\u093f\u0924 \u0928 \u0915\u0930\u0947\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 4 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_retention_step_4.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 5: \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u091a\u093e\u0930\u0915 \u092c\u0928\u093e\u0928\u093e<\/h2>\n\u0915\u093f\u0938\u0940 \u092d\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0930\u0923\u0928\u0940\u0924\u093f \u0915\u093e \u0905\u0902\u0924\u093f\u092e \u0932\u0915\u094d\u0937\u094d\u092f \u0939\u0948 \u092a\u094d\u0930\u091a\u093e\u0930<\/strong>. \u0906\u092a \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0915\u0947 \u0932\u093f\u090f \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917 \u0915\u0930\u0947\u0902\u0964 \u091a\u0930\u0923 5 \u092e\u0947\u0902, \u091f\u0942\u0932 \u0906\u092a\u0915\u094b \u092c\u0924\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0916\u0941\u0936 \u0916\u0930\u0940\u0926\u093e\u0930\u094b\u0902 \u0915\u094b \u201cPawfect Supplies\u201d \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092c\u093e\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u094b\u0924\u094d\u0938\u093e\u0939\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u0948\u0938\u0947 \u092a\u0939\u091a\u093e\u0928\u0947\u0902\u0964<\/p>\n\u092f\u0939\u093e\u0902, \u0939\u092e \u201c\u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e \u0938\u093e\u091d\u093e\u0915\u0930\u0923\u201d \u0914\u0930 \u201c\u0930\u0947\u092b\u0930\u0932 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u201d \u091c\u0948\u0938\u0947 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0907\u0938 \u092c\u093e\u0924 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u201c\u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u092e\u0947\u0902 \u0917\u0930\u094d\u0935\u201d \u0914\u0930 \u201c\u0938\u093e\u091d\u093e\u0915\u0930\u0923 \u0915\u0940 \u0907\u091a\u094d\u091b\u093e\u201d \u092e\u0939\u0938\u0942\u0938 \u0939\u094b\u0924\u0940 \u0939\u0948, \u0932\u0947\u0915\u093f\u0928 \u0935\u0947 \u0905\u0915\u094d\u0938\u0930 \u0938\u0939\u0940 \u0938\u093e\u092e\u0917\u094d\u0930\u0940 \u092f\u093e \u092a\u094d\u0930\u094b\u0924\u094d\u0938\u093e\u0939\u0928 \u0915\u0940 \u0915\u092e\u0940 \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092a\u0939\u091a\u093e\u0928\u0947 \u0917\u090f \u0905\u0935\u0938\u0930 \u0915\u094d\u092f\u093e \u0939\u0948\u0902? \u0938\u093e\u091d\u093e \u0915\u0930\u0928\u0947 \u092f\u094b\u0917\u094d\u092f \u0909\u0924\u094d\u092a\u093e\u0926 \u092b\u094b\u091f\u094b \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0947\u0902 \u092f\u093e \u0930\u0947\u092b\u0930\u0932 \u092c\u094b\u0928\u0938 \u092c\u0922\u093c\u093e\u090f\u0902\u0964 \u0907\u0938\u0947 \u092e\u0948\u092a \u0915\u0930\u0915\u0947 \u0906\u092a \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0906\u092a \u092b\u094d\u0930\u0940 \u0935\u0930\u094d\u0921-\u0911\u092b-\u092e\u093e\u0909\u0925 \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917 \u0915\u094b \u091f\u0947\u092c\u0932 \u092a\u0930 \u091b\u094b\u0921\u093c \u0930\u0939\u0947 \u0939\u0948\u0902\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 5 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_advocacy_step_5.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 6: \u092c\u0921\u093c\u0940 \u0924\u0938\u094d\u0935\u0940\u0930 \u2013 \u0905\u0902\u0924\u093f\u092e \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0924\u0948\u092f\u093e\u0930 \u0915\u0930\u0928\u093e<\/h2>\n\u0938\u092d\u0940 \u092a\u093e\u0902\u091a \u091a\u0930\u0923\u094b\u0902 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u091a\u0932\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926, \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0928\u093f\u0937\u094d\u0915\u0930\u094d\u0937\u094b\u0902 \u0915\u094b \u0905\u092a\u0928\u0940 \u091f\u0940\u092e \u0915\u0947 \u0938\u093e\u0925 \u0938\u093e\u091d\u093e \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e \u091a\u093e\u0939\u093f\u090f\u0964 \u0906\u092a \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u0932\u0917-\u0905\u0932\u0917 \u0928\u094b\u091f\u094d\u0938 \u0928\u0939\u0940\u0902 \u0926\u093f\u0916\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947; \u0906\u092a \u090f\u0915 \u092a\u0947\u0936\u0947\u0935\u0930, \u0935\u094d\u092f\u093e\u092a\u0915 \u0926\u0943\u0936\u094d\u092f \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939\u0940\u0902 \u0926 \u0935\u093f\u091c\u093c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921<\/strong> \u0938\u092c \u0915\u0941\u091b \u090f\u0915 \u0938\u093e\u0925 \u0932\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0926 \u0905\u0902\u0924\u093f\u092e \u0930\u093f\u092a\u094b\u0930\u094d\u091f<\/strong> \u0906\u092a\u0928\u0947 \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u093f\u090f \u0917\u090f \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908, \u092d\u093e\u0935\u0928\u093e, \u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941 \u0914\u0930 \u0905\u0935\u0938\u0930 \u0915\u094b \u090f\u0915\u0932, \u0938\u0941\u0938\u0902\u0917\u0924 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c \u092e\u0947\u0902 \u0938\u092e\u0947\u091f\u0924\u093e \u0939\u0948\u0964 \u0928\u0940\u091a\u0947 \u0926\u093f\u0916\u093e\u090f \u0917\u090f \u0905\u0928\u0941\u0938\u093e\u0930, \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u094b \u091a\u0930\u0923 \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930 \u0930\u0902\u0917\u0940\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948 (\u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u0928\u0940\u0932\u0947 \u0930\u0902\u0917 \u092e\u0947\u0902, \u0935\u093f\u091a\u093e\u0930\u0923 \ufffd \u092a\u0940\u0932\u0947 \u0930\u0902\u0917 \u092e\u0947\u0902, \u0906\u0926\u093f), \u091c\u093f\u0938\u0938\u0947 \u0907\u0938\u0947 \u092a\u0922\u093c\u0928\u093e \u0905\u0924\u094d\u092f\u0902\u0924 \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u0906\u092a \u0907\u0938\u0947 PDF \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0938\u0939\u0947\u091c \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u092f\u093e \u0905\u0917\u0932\u0940 \u0930\u0923\u0928\u0940\u0924\u093f \u092c\u0948\u0920\u0915 \u0915\u0947 \u0932\u093f\u090f \u091b\u093e\u092a \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939 \u090f\u0915\u0932 \u0938\u094d\u0930\u094b\u0924 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093e\u0930\u094d\u092f \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u094b \u0906\u092a\u0915\u0940 \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917, \u092c\u093f\u0915\u094d\u0930\u0940 \u0914\u0930 \u0909\u0924\u094d\u092a\u093e\u0926 \u091f\u0940\u092e\u094b\u0902 \u0915\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u091a\u093e\u0930\u094b\u0902 \u0913\u0930 \u090f\u0915\u091c\u0941\u091f \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 6, which is also the \" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_6.png?_cb=1769602215483\"\/><\/p>\n<h2>\u0928\u093f\u0937\u094d\u0915\u0930\u094d\u0937<\/h2>\n\u201cPawfect Supplies\u201d \u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0928\u0947 \u092f\u0939 \u0938\u093e\u092c\u093f\u0924 \u0915\u0930 \u0926\u093f\u092f\u093e \u0915\u093f \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902 \u092c\u093e\u0902\u091f\u0928\u093e \u0915\u093f\u0924\u0928\u093e \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u0948\u0964 Visual Paradigm \u0915\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0909\u092a\u0915\u0930\u0923<\/strong> \u092c\u0938 \u090f\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u092a\u094d\u0930\u0926\u093e\u0928 \u0928\u0939\u0940\u0902 \u0915\u093f\u092f\u093e; \u092f\u0939 \u090f\u0915 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u093e\u0925\u0940 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093e\u0930\u094d\u092f \u0915\u093f\u092f\u093e\u0964 AI \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u092a\u094d\u0930\u093e\u0930\u0902\u092d\u093f\u0915 \u0921\u094d\u0930\u093e\u092b\u094d\u091f \u092c\u0928\u093e\u0928\u0947 \u0914\u0930 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0935\u093f\u0935\u0930\u0923 \u0915\u094b \u0938\u0941\u0927\u093e\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f, \u0939\u092e\u0928\u0947 \u090f\u0915 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u092c\u0928\u093e\u0908 \u091c\u094b \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0935\u093f\u0915\u093e\u0938 \u0915\u0947 \u0905\u0935\u0938\u0930\u094b\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0924\u0940 \u0939\u0948\u2014\u0927\u0940\u092e\u0940 \u0935\u0947\u092c\u0938\u093e\u0907\u091f\u094b\u0902 \u0915\u0947 \u0928\u093f\u0935\u093e\u0930\u0923 \u0938\u0947 \u0932\u0947\u0915\u0930 \u0932\u0949\u092f\u0932\u094d\u091f\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u094b\u0902 \u0915\u094b \u0917\u0947\u092e\u093f\u092b\u093e\u0908 \u0915\u0930\u0928\u0947 \u0924\u0915\u0964<\/p>\n\u091a\u093e\u0939\u0947 \u0906\u092a \u092a\u093e\u0932\u0924\u0942 \u0909\u0924\u094d\u092a\u093e\u0926\u094b\u0902, \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930 \u092f\u093e \u0938\u0947\u0935\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e \u0930\u0939\u0947 \u0939\u094b\u0902, \u092f\u0939 \u0909\u092a\u0915\u0930\u0923 \u0926\u092f\u093e\u0932\u0941\u0924\u093e-\u0906\u0927\u093e\u0930\u093f\u0924 \u092f\u094b\u091c\u0928\u093e \u0915\u0947 \u091c\u091f\u093f\u0932 \u0915\u093e\u0930\u094d\u092f \u0915\u094b \u0938\u0930\u0932 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0907\u091a\u094d\u091b\u093e\u0913\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0905\u0928\u0941\u092e\u093e\u0928 \u0932\u0917\u093e\u0928\u0947 \u0915\u0947 \u092c\u091c\u093e\u092f \u0909\u0928\u094d\u0939\u0947\u0902 \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u0916\u0941\u0936 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0915\u094d\u092f\u093e \u0906\u092a \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u091c\u0942\u0924\u094b\u0902 \u092e\u0947\u0902 \u090f\u0915 \u092e\u0940\u0932 \u091a\u0932\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0924\u0948\u092f\u093e\u0930 \u0939\u0948\u0902?<\/strong> \n<a href=\"https:\/\/ai-toolbox.visual-paradigm.com\/app\/customer-journey-mapping-tool\/\">\u0906\u091c \u0939\u0940 \u0905\u092a\u0928\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0936\u0941\u0930\u0942 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092f\u0939\u093e\u0902 \u0915\u094d\u0932\u093f\u0915 \u0915\u0930\u0947\u0902 \u0914\u0930 \u092e\u0941\u092b\u094d\u0924 \u092e\u0947\u0902 AI \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0909\u092a\u0915\u0930\u0923 \u0915\u093e \u092a\u0930\u0940\u0915\u094d\u0937\u0923 \u0915\u0930\u0947\u0902\u0964<\/a><\/p>\n\n<\/p>\n<h2>\u0938\u0902\u092c\u0902\u0927\u093f\u0924 \u0932\u093f\u0902\u0915<\/h2>\n\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u093e<\/strong> \u090f\u0915 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0939\u0948 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0943\u0924 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f<\/strong> \u0938\u092d\u0940 \u091a\u0930\u0923\u094b\u0902 \u0914\u0930 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0947 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092a\u0930\u0964 \u0907\u0928 \u0928\u0915\u094d\u0936\u094b\u0902 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0935\u093f\u091c\u093c\u0941\u0905\u0932 \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948 \u091c\u094b \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948 \u0917\u094d\u0930\u093e\u0939\u0915 \u092e\u093e\u0930\u094d\u0917\u094b\u0902 \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902<\/strong>, \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0915\u0948\u092a\u094d\u091a\u0930 \u0915\u0930\u0947\u0902, \u0914\u0930 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0947\u0902 \u0924\u093e\u0915\u093f \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0928\u0935\u093e\u091a\u093e\u0930<\/strong>\u0964 \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u0911\u0928\u0932\u093e\u0907\u0928 \u0909\u092a\u0915\u0930\u0923\u094b\u0902<\/strong> \u0914\u0930 \u092a\u0947\u0936\u0947\u0935\u0930 \u0930\u0942\u092a \u0938\u0947 \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u090f \u0917\u090f \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f, \u0938\u0902\u0917\u0920\u0928\u094b\u0902 \u0915\u094b \u0905\u0938\u0902\u0930\u091a\u093f\u0924 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0921\u0947\u091f\u093e \u0915\u094b \u092c\u0926\u0932\u0928\u0947 \u092e\u0947\u0902 \u0938\u0915\u094d\u0937\u092e \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902 \u0915\u094d\u0930\u093f\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u092f\u094b\u0917\u094d\u092f \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u092f\u094b\u091c\u0928\u093e\u0913\u0902<\/strong> \u091c\u094b \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0935\u093f\u0915\u093e\u0938 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n<ol>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" target=\"_blank\">Visual Paradigm \u0926\u094d\u0935\u093e\u0930\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0938\u092e\u093e\u0927\u093e\u0928<\/strong><\/a>: \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u0940 \u092e\u0926\u0926 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u0930\u094d\u0926\u093f\u0937\u094d\u091f \u0938\u092e\u093e\u0927\u093e\u0928 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0943\u0924 \u0915\u0930\u0947\u0902 \u0914\u0930 \u0938\u0941\u0927\u093e\u0930\u0947\u0902<\/strong> \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/diagrams\/features\/customer-journey-mapping-tool\/\" target=\"_blank\">\u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0909\u092a\u0915\u0930\u0923 \u2013 Visual Paradigm \u0911\u0928\u0932\u093e\u0907\u0928<\/strong><\/a>: \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0909\u0928\u094d\u0928\u0924 \u0935\u093f\u0936\u0947\u0937\u0924\u093e\u090f\u0902 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948 \u0935\u093f\u0938\u094d\u0924\u0943\u0924, \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u0914\u0930 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f\u093f\u0935<\/strong> \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/customer-journey-mapping.jsp\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0909\u0924\u094d\u0924\u092e \u0905\u092d\u094d\u092f\u093e\u0938\u094b\u0902 \u0915\u093e \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e<\/strong><\/a>: \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091a\u0930\u0923-\u0926\u0930-\u091a\u0930\u0923 \u091f\u094d\u092f\u0942\u091f\u094b\u0930\u093f\u092f\u0932 \u091c\u094b\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u093e \u0939\u0948<\/strong> \u0914\u0930 \u0935\u094d\u092f\u093e\u092a\u093e\u0930 \u092a\u0930\u093f\u0923\u093e\u092e\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/ingestlabs.com\/journey-mapping-definition-process\/\" target=\"_blank\">\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u094d\u092f\u093e \u0939\u0948? \u092a\u0930\u093f\u092d\u093e\u0937\u093e \u0914\u0930 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u2013 \u0907\u0902\u091c\u0947\u0938\u094d\u091f \u0932\u0948\u092c\u094d\u0938<\/strong><\/a>: \u0907\u0938\u0915\u0947 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0935\u0930\u0923 \u0915\u0947 \u0938\u093e\u0925 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e<\/strong> \u0914\u0930 \u0938\u0902\u0917\u0920\u0928\u093e\u0924\u094d\u092e\u0915 \u0935\u093f\u0915\u093e\u0938 \u0915\u0947 \u0932\u093f\u090f \u0907\u0938\u0915\u0947 \u0932\u093e\u092d\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong><\/a>: \u090f\u0915 \u0938\u0902\u0938\u093e\u0927\u0928 \u091c\u094b \u0915\u0935\u0930 \u0915\u0930\u0924\u093e \u0939\u0948\u0909\u0924\u094d\u0924\u092e \u0905\u092d\u094d\u092f\u093e\u0938, \u0906\u0935\u0936\u094d\u092f\u0915 \u0909\u092a\u0915\u0930\u0923 \u0914\u0930 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0926\u0941\u0928\u093f\u092f\u093e \u0915\u0947 \u0905\u0928\u0941\u092a\u094d\u0930\u092f\u094b\u0917<\/strong> \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/diagrams\/templates\/customer-journey-mapping\/\" target=\"_blank\">\u092e\u0941\u092b\u094d\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong><\/a>: \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0924\u0947\u091c \u0915\u0930\u0924\u093e \u0939\u0948 \u0938\u093e\u0925 \u092e\u0947\u0902\u0915\u0938\u094d\u091f\u092e\u093e\u0907\u091c\u093c \u0915\u0930\u0928\u0947 \u092f\u094b\u0917\u094d\u092f, \u0909\u092a\u092f\u094b\u0917 \u0915\u0947 \u0932\u093f\u090f \u0924\u0948\u092f\u093e\u0930 \u0932\u0947\u0906\u0909\u091f<\/strong> \u0935\u093f\u0936\u0947\u0937 \u0930\u0942\u092a \u0938\u0947 UX \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u0932\u093f\u090f \u0907\u0928\u094d\u092b\u094b\u0906\u0930\u094d\u091f \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong><\/a>: \u0909\u092a\u092f\u094b\u0917 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0926\u0943\u0936\u094d\u092f \u0930\u0942\u092a \u0938\u0947 \u0906\u0915\u0930\u094d\u0937\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong> \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u092f\u094b\u091c\u0928\u093e \u0914\u0930 \u0926\u0943\u0936\u094d\u092f \u0915\u0925\u093e\u0935\u093e\u091a\u0928 \u0915\u0947 \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/knowhow.visual-paradigm.com\/technical-support\/drill-down-cjm\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u0930 \u0921\u094d\u0930\u093f\u0932 \u0921\u093e\u0909\u0928 \u0935\u093f\u0938\u094d\u0924\u093e\u0930<\/strong><\/a>: \u090f\u0915 \u0924\u0915\u0928\u0940\u0915\u0940 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u091c\u094b\u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0914\u0930 \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0930\u0923 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f<\/strong>\u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0938\u094d\u0924\u093e\u0930 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u091c\u091f\u093f\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-cjm\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 (CJM) \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0911\u0928\u0932\u093e\u0907\u0928<\/strong><\/a>: \u0935\u093f\u0938\u094d\u0924\u093e\u0930 \u0938\u0947 \u092c\u0924\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0915\u0948\u0938\u0947\u0926\u0943\u0936\u094d\u092f \u0930\u0942\u092a \u0938\u0947 \u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902 \u0914\u0930 \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902<\/strong> \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0947 \u092a\u0942\u0930\u0947 \u092e\u093e\u0930\u094d\u0917 \u0915\u094b\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map-cjm\/\" target=\"_blank\">\u0938\u0930\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong><\/a>: \u090f\u0915 \u092e\u093f\u0928\u093f\u092e\u0932\u093f\u0938\u094d\u091f\u093f\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong> \u092e\u0942\u0932\u092d\u0942\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0914\u0930 \u091f\u091a\u092a\u0949\u0907\u0902\u091f\u094d\u0938 \u0915\u0947 \u0924\u094d\u0935\u0930\u093f\u0924 \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Discover how to optimize customer experience using Visual Paradigm’s AI Journey Mapping tool, featuring the ‘Pawfect Supplies’ case study for strategic success.<\/p>\n","protected":false},"author":1,"featured_media":664,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u090f\u0906\u0908 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917: \u090f\u0915 \u0917\u0939\u0928 \u0905\u0927\u094d\u092f\u092f\u0928","_yoast_wpseo_metadesc":"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u0915\u0947 \u090f\u0906\u0908 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964","_uag_custom_page_level_css":"","footnotes":""},"categories":[28],"tags":[],"class_list":["post-663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai"],"yoast_head":"\n<title>\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u090f\u0906\u0908 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917: \u090f\u0915 \u0917\u0939\u0928 \u0905\u0927\u094d\u092f\u092f\u0928<\/title>\n<meta name=\"description\" content=\"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u0915\u0947 \u090f\u0906\u0908 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964\" \/>\n<meta name=\"robots\" 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\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964\" \/>\n<meta property=\"og:url\" content=\"https:\/\/catalystsolutions.corpwebz.com\/in\/visual-paradigm-ai-customer-journey-mapping-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Catalyst Solutions Indian\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-04T11:49:40+00:00\" \/>\n<meta property=\"og:image\" 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\u0938\u0915\u0924\u093e \u0939\u0948 (“\u0935\u093f\u091c\u094d\u091e\u093e\u092a\u0928 \u091c\u0948\u0938\u0947 \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0932\u0917 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902”)\u0964 \u092f\u0939 \u0924\u0941\u0930\u0902\u0924 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u092c\u093e\u091c\u093e\u0930 \u0935\u093f\u092d\u093e\u0917 \u0915\u094b \u0930\u0923\u0928\u0940\u0924\u093f \u092c\u0926\u0932\u0928\u0947 \u0915\u0940 \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u0940 \u0939\u0948\u2014\u0936\u093e\u092f\u0926 \u0905\u0927\u093f\u0915 \u0932\u0915\u094d\u0937\u093f\u0924, \u092a\u093e\u0932\u0924\u0942 \u091c\u093e\u0928\u0935\u0930-\u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0938\u093e\u092e\u0917\u094d\u0930\u0940 \u092c\u0928\u093e\u0915\u0930\u2014\u091c\u092c \u0924\u0915 \u090f\u0915 \u092d\u0940 \u0921\u0949\u0932\u0930 \u0916\u0930\u094d\u091a \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u093e\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 1, and we are walking\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_1.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 2: \u0935\u093f\u091a\u093e\u0930 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0935\u093f\u0915\u0932\u094d\u092a\u094b\u0902 \u0915\u093e \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0930\u0928\u093e<\/h2>\n\u091c\u092c \u090f\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0915\u0947 \u0905\u0938\u094d\u0924\u093f\u0924\u094d\u0935 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092a\u0924\u093e \u0915\u0930\u0924\u093e \u0939\u0948, \u0924\u094b \u0935\u0939 \u092a\u094d\u0930\u0935\u0947\u0936 \u0915\u0930\u0924\u093e \u0939\u0948 \u0935\u093f\u091a\u093e\u0930 \u091a\u0930\u0923<\/strong>. \u092f\u0939 \u0905\u0915\u094d\u0938\u0930 \u0935\u0939 “\u092c\u0928\u093e\u090f\u0902 \u092f\u093e \u0924\u094b\u0921\u093c\u0947\u0902” \u0915\u094d\u0937\u0923 \u0939\u094b\u0924\u093e \u0939\u0948 \u091c\u092c \u0935\u0947 \u0906\u092a\u0915\u0940 \u0924\u0941\u0932\u0928\u093e \u092a\u094d\u0930\u0924\u093f\u0938\u094d\u092a\u0930\u094d\u0927\u093f\u092f\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0926 \u0911\u0928\u0932\u093e\u0907\u0928 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930<\/strong> \u0906\u092a\u0915\u094b \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u0947 \u0926\u0942\u0938\u0930\u0947 \u091a\u0930\u0923 \u0915\u0940 \u0913\u0930 \u0928\u093f\u0930\u094d\u0926\u0947\u0936\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0906\u092a\u0915\u0947 \u0909\u0924\u094d\u092a\u093e\u0926\u094b\u0902 \u0915\u0947 \u092e\u0942\u0932\u094d\u092f\u093e\u0902\u0915\u0928 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u093e \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n\u0939\u092e\u093e\u0930\u0947 \u092a\u093e\u0932\u0924\u0942 \u0909\u0924\u094d\u092a\u093e\u0926 \u0938\u094d\u0925\u093f\u0924\u093f \u092e\u0947\u0902, \u091f\u0942\u0932 \u0928\u0947 \u201c\u0935\u0947\u092c\u0938\u093e\u0907\u091f \u092c\u094d\u0930\u093e\u0909\u091c\u093c\u093f\u0902\u0917\u201d \u0914\u0930 \u201c\u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u092e\u0940\u0915\u094d\u0937\u093e\u090f\u0902\u201d \u0915\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u093f\u092f\u093e\u0964 \u0938\u094d\u0915\u094d\u0930\u0940\u0928\u0936\u0949\u091f \u092e\u0947\u0902 \u201c\u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941\u201d \u0915\u0949\u0932\u092e \u0915\u094b \u0926\u0947\u0916\u0947\u0902? \u0907\u0938\u0928\u0947 \u201c\u0927\u0940\u092e\u0940 \u0935\u0947\u092c\u0938\u093e\u0907\u091f \u0932\u094b\u0921 \u0938\u092e\u092f\u201d \u0914\u0930 \u201c\u0938\u0940\u092e\u093f\u0924 \u0938\u092e\u0940\u0915\u094d\u0937\u093e\u090f\u0902 \u0909\u092a\u0932\u092c\u094d\u0927\u201d \u0915\u094b \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u093f\u092f\u093e\u0964 \u092f\u0947 \u0938\u093f\u0930\u094d\u092b \u0936\u093f\u0915\u093e\u092f\u0924\u0947\u0902 \u0928\u0939\u0940\u0902 \u0939\u0948\u0902; \u092f\u0947 \u0915\u093e\u0930\u094d\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u092f\u094b\u0917\u094d\u092f \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0939\u0948\u0902\u0964 \u0907\u0928\u094d\u0939\u0947\u0902 \u0938\u094d\u092a\u0937\u094d\u091f \u0930\u0942\u092a \u0938\u0947 \u092e\u0948\u092a \u0915\u0930\u0915\u0947 \u090f\u0915 \u0909\u0924\u094d\u092a\u093e\u0926 \u092a\u094d\u0930\u092c\u0902\u0927\u0915 \u0915\u094b \u092f\u0939 \u091c\u093e\u0928\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948 \u0915\u093f \u0915\u094d\u092f\u093e \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0928\u0940 \u091a\u093e\u0939\u093f\u090f: \u0938\u093e\u0907\u091f \u0915\u0940 \u0917\u0924\u093f \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0914\u0930 \u0905\u0927\u093f\u0915 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e\u090f\u0902 \u090f\u0915\u0924\u094d\u0930 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0905\u092d\u093f\u092f\u093e\u0928 \u0936\u0941\u0930\u0942 \u0915\u0930\u0928\u093e\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 2. - Professional onl\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/ai_customer_journey_mapping_step_2.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 3: \u0938\u091a\u094d\u091a\u093e\u0908 \u0915\u093e \u0915\u094d\u0937\u0923 \u2013 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u091a\u0930\u0923<\/h2>\n\u0906\u0917\u0947 \u092c\u0922\u093c\u0915\u0930 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u091a\u0930\u0923<\/strong>, \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0932\u0947\u0928\u0926\u0947\u0928 \u092a\u0930 \u0939\u094b\u0924\u093e \u0939\u0948\u0964 \u092c\u093f\u0928\u093e \u0915\u093f\u0938\u0940 \u092c\u093e\u0927\u093e \u0915\u0947 \u091a\u0947\u0915\u0906\u0909\u091f \u0905\u0928\u0941\u092d\u0935 \u0915\u093e \u0939\u094b\u0928\u093e \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u0915\u0947 \u092c\u093e\u0926 \u0917\u093e\u0921\u093c\u0940 \u091b\u094b\u0921\u093c\u0928\u0947 \u0915\u094b \u0915\u092e \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964 \u0926 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091c\u0928\u0930\u0947\u091f\u0930<\/strong> \u0906\u092a\u0915\u094b \u0909\u0928 \u092c\u093e\u0927\u093e\u0913\u0902 \u0915\u094b \u0926\u0947\u0916\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u093e \u0939\u0948 \u091c\u094b \u0905\u0902\u0924\u093f\u092e \u0915\u094d\u0937\u0923 \u092e\u0947\u0902 \u092c\u093f\u0915\u094d\u0930\u0940 \u0915\u094b \u0930\u094b\u0915 \u0938\u0915\u0924\u0940 \u0939\u0948\u0902\u0964<\/p>\n\u201cPawfect Supplies\u201d \u0915\u0947 \u0932\u093f\u090f, \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u201c\u091a\u0947\u0915\u0906\u0909\u091f \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u201d \u0914\u0930 \u201c\u092d\u0941\u0917\u0924\u093e\u0928 \u0935\u093f\u0915\u0932\u094d\u092a\u201d \u0915\u094b \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u092a\u0939\u091a\u093e\u0928\u0924\u093e \u0939\u0948\u0964 AI \u0938\u0939\u0940 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u0938\u0941\u091d\u093e\u0935 \u0926\u0947\u0924\u093e \u0939\u0948 \u0915\u093f \u0907\u0938 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u201c\u0932\u091a\u0940\u0932\u0947, \u0938\u0941\u0930\u0915\u094d\u0937\u093f\u0924 \u0935\u093f\u0915\u0932\u094d\u092a\u201d \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u092f\u0926\u093f \u0926\u0930\u094d\u0926 \u0915\u093e \u092c\u093f\u0902\u0926\u0941 \u201c\u091c\u091f\u093f\u0932 \u091a\u0947\u0915\u0906\u0909\u091f \u091a\u0930\u0923\u201d \u0939\u0948, \u0924\u094b \u0938\u0902\u092d\u093e\u0935\u0928\u093e \u0915\u0949\u0932\u092e \u0924\u0941\u0930\u0902\u0924 \u090f\u0915 \u0938\u092e\u093e\u0927\u093e\u0928 \u0938\u0941\u091d\u093e\u0924\u093e \u0939\u0948: \u201c\u0917\u0947\u0938\u094d\u091f \u0935\u093f\u0915\u0932\u094d\u092a \u0915\u0947 \u0938\u093e\u0925 \u091a\u0947\u0915\u0906\u0909\u091f \u0915\u094b \u0938\u0930\u0932 \u092c\u0928\u093e\u090f\u0902\u0964\u201d \u0907\u0938 \u0938\u092e\u0938\u094d\u092f\u093e \u0938\u0947 \u0938\u092e\u093e\u0927\u093e\u0928 \u0924\u0915 \u0924\u0930\u094d\u0915\u0938\u0902\u0917\u0924 \u092a\u094d\u0930\u0935\u093e\u0939 \u0939\u0940 \u0907\u0938 \u092a\u0947\u0936\u0947\u0935\u0930 \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0909\u092a\u0915\u0930\u0923<\/strong> \u0915\u094b \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0907\u0924\u0928\u093e \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u092c\u0928\u093e\u0924\u093e \u0939\u0948 \u091c\u094b \u0930\u0942\u092a\u093e\u0902\u0924\u0930\u0923 \u0926\u0930\u094b\u0902 \u0915\u094b \u092c\u0922\u093c\u093e\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 \u0915\u0930 \u0930\u0939\u0947 \u0939\u0948\u0902\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 3 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_3_purchase.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 4: \u0930\u093f\u091f\u0947\u0902\u0936\u0928 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u092c\u0928\u093e\u0928\u093e<\/h2>\n\u092f\u093e\u0924\u094d\u0930\u093e \u092c\u093f\u0915\u094d\u0930\u0940 \u0915\u0947 \u092c\u093e\u0926 \u0938\u092e\u093e\u092a\u094d\u0924 \u0928\u0939\u0940\u0902 \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902, \u092a\u093e\u0932\u0924\u0942 \u0926\u0941\u0915\u093e\u0928 \u091c\u0948\u0938\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0915\u0947 \u0932\u093f\u090f \u0926\u094b\u0939\u0930\u093e\u090f \u0917\u090f \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092f \u0915\u0947 \u091c\u0940\u0935\u0928\u0930\u0915\u094d\u0937\u0915 \u0939\u0948\u0902\u0964 \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u093e \u091a\u0930\u0923 4 \u0915\u0935\u0930 \u0915\u0930\u0924\u093e \u0939\u0948 \u0930\u093f\u091f\u0947\u0902\u0936\u0928<\/strong>, \u091c\u093f\u0938\u092e\u0947\u0902 \u0906\u092a \u0905\u092a\u0928\u0947 \u0909\u0924\u094d\u092a\u093e\u0926 \u0916\u0930\u0940\u0926\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u0915\u0948\u0938\u0947 \u0938\u0902\u0932\u0917\u094d\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0907\u0938 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0939\u0940\u0902 \u0906\u092a \u090f\u0915 \u092c\u093e\u0930 \u0915\u0947 \u0916\u0930\u0940\u0926\u093e\u0930 \u0915\u094b \u0928\u093f\u092f\u092e\u093f\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u092e\u0947\u0902 \u092c\u0926\u0932\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n\u091f\u0942\u0932 \u0928\u0947 \u201c\u092b\u0949\u0932\u094b-\u0905\u092a \u0908\u092e\u0947\u0932\u201d \u0914\u0930 \u201c\u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u201d \u091c\u0948\u0938\u0947 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u092e\u0948\u092a \u0915\u093f\u092f\u093e\u0964 \u092f\u0939\u093e\u0902 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0915\u094b \u092a\u0915\u0921\u093c\u0924\u093e \u0939\u0948: \u0935\u0947 \u201c\u0938\u0930\u093e\u0939\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902\u0964\u201d \u092f\u0926\u093f \u0906\u092a\u0915\u093e \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e \u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092e\u0947\u0902 \u0909\u0932\u094d\u0932\u0947\u0916\u093f\u0924 \u0924\u0930\u0940\u0915\u0947 \u0938\u0947 \u092c\u0939\u0941\u0924 \u091c\u091f\u093f\u0932 \u0939\u0948, \u0924\u094b \u0906\u092a \u0909\u0928\u094d\u0939\u0947\u0902 \u0926\u0942\u0930 \u0915\u0930\u0928\u0947 \u0915\u093e \u091c\u094b\u0916\u093f\u092e \u0909\u0920\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u091f\u0942\u0932 \u0906\u092a\u0915\u094b \u0938\u0930\u0932 \u0907\u0928\u093e\u092e \u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0938\u094b\u091a\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u0947\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948, \u0924\u093e\u0915\u093f \u0906\u092a\u0915\u0940 \u0930\u093f\u091f\u0947\u0902\u0936\u0928 \u0930\u0923\u0928\u0940\u0924\u093f \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u0932\u094b\u0917\u094b\u0902 \u0915\u094b \u092c\u0928\u093e\u090f \u0930\u0916\u0947, \u0909\u0928\u094d\u0939\u0947\u0902 \u092d\u094d\u0930\u092e\u093f\u0924 \u0928 \u0915\u0930\u0947\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 4 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_retention_step_4.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 5: \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u091a\u093e\u0930\u0915 \u092c\u0928\u093e\u0928\u093e<\/h2>\n\u0915\u093f\u0938\u0940 \u092d\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0930\u0923\u0928\u0940\u0924\u093f \u0915\u093e \u0905\u0902\u0924\u093f\u092e \u0932\u0915\u094d\u0937\u094d\u092f \u0939\u0948 \u092a\u094d\u0930\u091a\u093e\u0930<\/strong>. \u0906\u092a \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0915\u0947 \u0932\u093f\u090f \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917 \u0915\u0930\u0947\u0902\u0964 \u091a\u0930\u0923 5 \u092e\u0947\u0902, \u091f\u0942\u0932 \u0906\u092a\u0915\u094b \u092c\u0924\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0916\u0941\u0936 \u0916\u0930\u0940\u0926\u093e\u0930\u094b\u0902 \u0915\u094b \u201cPawfect Supplies\u201d \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092c\u093e\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092a\u094d\u0930\u094b\u0924\u094d\u0938\u093e\u0939\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u0948\u0938\u0947 \u092a\u0939\u091a\u093e\u0928\u0947\u0902\u0964<\/p>\n\u092f\u0939\u093e\u0902, \u0939\u092e \u201c\u0938\u094b\u0936\u0932 \u092e\u0940\u0921\u093f\u092f\u093e \u0938\u093e\u091d\u093e\u0915\u0930\u0923\u201d \u0914\u0930 \u201c\u0930\u0947\u092b\u0930\u0932 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u201d \u091c\u0948\u0938\u0947 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0907\u0938 \u092c\u093e\u0924 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u201c\u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u092e\u0947\u0902 \u0917\u0930\u094d\u0935\u201d \u0914\u0930 \u201c\u0938\u093e\u091d\u093e\u0915\u0930\u0923 \u0915\u0940 \u0907\u091a\u094d\u091b\u093e\u201d \u092e\u0939\u0938\u0942\u0938 \u0939\u094b\u0924\u0940 \u0939\u0948, \u0932\u0947\u0915\u093f\u0928 \u0935\u0947 \u0905\u0915\u094d\u0938\u0930 \u0938\u0939\u0940 \u0938\u093e\u092e\u0917\u094d\u0930\u0940 \u092f\u093e \u092a\u094d\u0930\u094b\u0924\u094d\u0938\u093e\u0939\u0928 \u0915\u0940 \u0915\u092e\u0940 \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092a\u0939\u091a\u093e\u0928\u0947 \u0917\u090f \u0905\u0935\u0938\u0930 \u0915\u094d\u092f\u093e \u0939\u0948\u0902? \u0938\u093e\u091d\u093e \u0915\u0930\u0928\u0947 \u092f\u094b\u0917\u094d\u092f \u0909\u0924\u094d\u092a\u093e\u0926 \u092b\u094b\u091f\u094b \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0947\u0902 \u092f\u093e \u0930\u0947\u092b\u0930\u0932 \u092c\u094b\u0928\u0938 \u092c\u0922\u093c\u093e\u090f\u0902\u0964 \u0907\u0938\u0947 \u092e\u0948\u092a \u0915\u0930\u0915\u0947 \u0906\u092a \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0906\u092a \u092b\u094d\u0930\u0940 \u0935\u0930\u094d\u0921-\u0911\u092b-\u092e\u093e\u0909\u0925 \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917 \u0915\u094b \u091f\u0947\u092c\u0932 \u092a\u0930 \u091b\u094b\u0921\u093c \u0930\u0939\u0947 \u0939\u0948\u0902\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 5 - Professional onli\" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_advocacy_step_5.png?_cb=1769602215483\"\/><\/p>\n<h2>\u091a\u0930\u0923 6: \u092c\u0921\u093c\u0940 \u0924\u0938\u094d\u0935\u0940\u0930 \u2013 \u0905\u0902\u0924\u093f\u092e \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0924\u0948\u092f\u093e\u0930 \u0915\u0930\u0928\u093e<\/h2>\n\u0938\u092d\u0940 \u092a\u093e\u0902\u091a \u091a\u0930\u0923\u094b\u0902 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u091a\u0932\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926, \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0928\u093f\u0937\u094d\u0915\u0930\u094d\u0937\u094b\u0902 \u0915\u094b \u0905\u092a\u0928\u0940 \u091f\u0940\u092e \u0915\u0947 \u0938\u093e\u0925 \u0938\u093e\u091d\u093e \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e \u091a\u093e\u0939\u093f\u090f\u0964 \u0906\u092a \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u0932\u0917-\u0905\u0932\u0917 \u0928\u094b\u091f\u094d\u0938 \u0928\u0939\u0940\u0902 \u0926\u093f\u0916\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947; \u0906\u092a \u090f\u0915 \u092a\u0947\u0936\u0947\u0935\u0930, \u0935\u094d\u092f\u093e\u092a\u0915 \u0926\u0943\u0936\u094d\u092f \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939\u0940\u0902 \u0926 \u0935\u093f\u091c\u093c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921<\/strong> \u0938\u092c \u0915\u0941\u091b \u090f\u0915 \u0938\u093e\u0925 \u0932\u093e\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0926 \u0905\u0902\u0924\u093f\u092e \u0930\u093f\u092a\u094b\u0930\u094d\u091f<\/strong> \u0906\u092a\u0928\u0947 \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u093f\u090f \u0917\u090f \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908, \u092d\u093e\u0935\u0928\u093e, \u0926\u0930\u094d\u0926 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941 \u0914\u0930 \u0905\u0935\u0938\u0930 \u0915\u094b \u090f\u0915\u0932, \u0938\u0941\u0938\u0902\u0917\u0924 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c \u092e\u0947\u0902 \u0938\u092e\u0947\u091f\u0924\u093e \u0939\u0948\u0964 \u0928\u0940\u091a\u0947 \u0926\u093f\u0916\u093e\u090f \u0917\u090f \u0905\u0928\u0941\u0938\u093e\u0930, \u0930\u093f\u092a\u094b\u0930\u094d\u091f \u0915\u094b \u091a\u0930\u0923 \u0915\u0947 \u0905\u0928\u0941\u0938\u093e\u0930 \u0930\u0902\u0917\u0940\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948 (\u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u0928\u0940\u0932\u0947 \u0930\u0902\u0917 \u092e\u0947\u0902, \u0935\u093f\u091a\u093e\u0930\u0923 \ufffd \u092a\u0940\u0932\u0947 \u0930\u0902\u0917 \u092e\u0947\u0902, \u0906\u0926\u093f), \u091c\u093f\u0938\u0938\u0947 \u0907\u0938\u0947 \u092a\u0922\u093c\u0928\u093e \u0905\u0924\u094d\u092f\u0902\u0924 \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u0906\u092a \u0907\u0938\u0947 PDF \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0938\u0939\u0947\u091c \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u092f\u093e \u0905\u0917\u0932\u0940 \u0930\u0923\u0928\u0940\u0924\u093f \u092c\u0948\u0920\u0915 \u0915\u0947 \u0932\u093f\u090f \u091b\u093e\u092a \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939 \u090f\u0915\u0932 \u0938\u094d\u0930\u094b\u0924 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093e\u0930\u094d\u092f \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u094b \u0906\u092a\u0915\u0940 \u092e\u093e\u0930\u094d\u0915\u0947\u091f\u093f\u0902\u0917, \u092c\u093f\u0915\u094d\u0930\u0940 \u0914\u0930 \u0909\u0924\u094d\u092a\u093e\u0926 \u091f\u0940\u092e\u094b\u0902 \u0915\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u091a\u093e\u0930\u094b\u0902 \u0913\u0930 \u090f\u0915\u091c\u0941\u091f \u0915\u0930\u0924\u093e \u0939\u0948\u0964<\/p>\n <img alt=\"This is the screenshot of Visual Paradigm's AI-Powered Customer Journey Mapping Tool. It is now at step 6, which is also the \" decoding=\"async\" src=\"https:\/\/space-storage.visual-paradigm.com\/public-media\/articles\/1767682121424\/visual_paradigm_ai_journey_map_step_6.png?_cb=1769602215483\"\/><\/p>\n<h2>\u0928\u093f\u0937\u094d\u0915\u0930\u094d\u0937<\/h2>\n\u201cPawfect Supplies\u201d \u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0928\u0947 \u092f\u0939 \u0938\u093e\u092c\u093f\u0924 \u0915\u0930 \u0926\u093f\u092f\u093e \u0915\u093f \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902 \u092c\u093e\u0902\u091f\u0928\u093e \u0915\u093f\u0924\u0928\u093e \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u0948\u0964 Visual Paradigm \u0915\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0909\u092a\u0915\u0930\u0923<\/strong> \u092c\u0938 \u090f\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u092a\u094d\u0930\u0926\u093e\u0928 \u0928\u0939\u0940\u0902 \u0915\u093f\u092f\u093e; \u092f\u0939 \u090f\u0915 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u093e\u0925\u0940 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093e\u0930\u094d\u092f \u0915\u093f\u092f\u093e\u0964 AI \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u092a\u094d\u0930\u093e\u0930\u0902\u092d\u093f\u0915 \u0921\u094d\u0930\u093e\u092b\u094d\u091f \u092c\u0928\u093e\u0928\u0947 \u0914\u0930 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u091c\u093c\u093e\u0930\u094d\u0921 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0935\u093f\u0935\u0930\u0923 \u0915\u094b \u0938\u0941\u0927\u093e\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f, \u0939\u092e\u0928\u0947 \u090f\u0915 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u092c\u0928\u093e\u0908 \u091c\u094b \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0935\u093f\u0915\u093e\u0938 \u0915\u0947 \u0905\u0935\u0938\u0930\u094b\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0924\u0940 \u0939\u0948\u2014\u0927\u0940\u092e\u0940 \u0935\u0947\u092c\u0938\u093e\u0907\u091f\u094b\u0902 \u0915\u0947 \u0928\u093f\u0935\u093e\u0930\u0923 \u0938\u0947 \u0932\u0947\u0915\u0930 \u0932\u0949\u092f\u0932\u094d\u091f\u0940 \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e\u094b\u0902 \u0915\u094b \u0917\u0947\u092e\u093f\u092b\u093e\u0908 \u0915\u0930\u0928\u0947 \u0924\u0915\u0964<\/p>\n\u091a\u093e\u0939\u0947 \u0906\u092a \u092a\u093e\u0932\u0924\u0942 \u0909\u0924\u094d\u092a\u093e\u0926\u094b\u0902, \u0938\u0949\u092b\u094d\u091f\u0935\u0947\u092f\u0930 \u092f\u093e \u0938\u0947\u0935\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e \u0930\u0939\u0947 \u0939\u094b\u0902, \u092f\u0939 \u0909\u092a\u0915\u0930\u0923 \u0926\u092f\u093e\u0932\u0941\u0924\u093e-\u0906\u0927\u093e\u0930\u093f\u0924 \u092f\u094b\u091c\u0928\u093e \u0915\u0947 \u091c\u091f\u093f\u0932 \u0915\u093e\u0930\u094d\u092f \u0915\u094b \u0938\u0930\u0932 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0907\u091a\u094d\u091b\u093e\u0913\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0905\u0928\u0941\u092e\u093e\u0928 \u0932\u0917\u093e\u0928\u0947 \u0915\u0947 \u092c\u091c\u093e\u092f \u0909\u0928\u094d\u0939\u0947\u0902 \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u0916\u0941\u0936 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u0930\u0928\u0947 \u0915\u0940 \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948\u0964<\/p>\n\u0915\u094d\u092f\u093e \u0906\u092a \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u091c\u0942\u0924\u094b\u0902 \u092e\u0947\u0902 \u090f\u0915 \u092e\u0940\u0932 \u091a\u0932\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0924\u0948\u092f\u093e\u0930 \u0939\u0948\u0902?<\/strong> \n<a href=\"https:\/\/ai-toolbox.visual-paradigm.com\/app\/customer-journey-mapping-tool\/\">\u0906\u091c \u0939\u0940 \u0905\u092a\u0928\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0936\u0941\u0930\u0942 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092f\u0939\u093e\u0902 \u0915\u094d\u0932\u093f\u0915 \u0915\u0930\u0947\u0902 \u0914\u0930 \u092e\u0941\u092b\u094d\u0924 \u092e\u0947\u0902 AI \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0909\u092a\u0915\u0930\u0923 \u0915\u093e \u092a\u0930\u0940\u0915\u094d\u0937\u0923 \u0915\u0930\u0947\u0902\u0964<\/a><\/p>\n\n<\/p>\n<h2>\u0938\u0902\u092c\u0902\u0927\u093f\u0924 \u0932\u093f\u0902\u0915<\/h2>\n\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u093e<\/strong> \u090f\u0915 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0939\u0948 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0943\u0924 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f<\/strong> \u0938\u092d\u0940 \u091a\u0930\u0923\u094b\u0902 \u0914\u0930 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0947 \u0938\u094d\u092a\u0930\u094d\u0936 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092a\u0930\u0964 \u0907\u0928 \u0928\u0915\u094d\u0936\u094b\u0902 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0935\u093f\u091c\u093c\u0941\u0905\u0932 \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948 \u091c\u094b \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u0905\u0928\u0941\u092e\u0924\u093f \u0926\u0947\u0924\u093e \u0939\u0948 \u0917\u094d\u0930\u093e\u0939\u0915 \u092e\u093e\u0930\u094d\u0917\u094b\u0902 \u0915\u094b \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902<\/strong>, \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u0915\u0948\u092a\u094d\u091a\u0930 \u0915\u0930\u0947\u0902, \u0914\u0930 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0947\u0902 \u0924\u093e\u0915\u093f \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0928\u0935\u093e\u091a\u093e\u0930<\/strong>\u0964 \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u0911\u0928\u0932\u093e\u0907\u0928 \u0909\u092a\u0915\u0930\u0923\u094b\u0902<\/strong> \u0914\u0930 \u092a\u0947\u0936\u0947\u0935\u0930 \u0930\u0942\u092a \u0938\u0947 \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u090f \u0917\u090f \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f, \u0938\u0902\u0917\u0920\u0928\u094b\u0902 \u0915\u094b \u0905\u0938\u0902\u0930\u091a\u093f\u0924 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0921\u0947\u091f\u093e \u0915\u094b \u092c\u0926\u0932\u0928\u0947 \u092e\u0947\u0902 \u0938\u0915\u094d\u0937\u092e \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902 \u0915\u094d\u0930\u093f\u092f\u093e\u0928\u094d\u0935\u092f\u0928 \u092f\u094b\u0917\u094d\u092f \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u092f\u094b\u091c\u0928\u093e\u0913\u0902<\/strong> \u091c\u094b \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0935\u093f\u0915\u093e\u0938 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964<\/p>\n<ol>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/solution\/customer-experience\/customer-journey-mapping\/\" target=\"_blank\">Visual Paradigm \u0926\u094d\u0935\u093e\u0930\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0938\u092e\u093e\u0927\u093e\u0928<\/strong><\/a>: \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u0940 \u092e\u0926\u0926 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u0930\u094d\u0926\u093f\u0937\u094d\u091f \u0938\u092e\u093e\u0927\u093e\u0928 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0943\u0924 \u0915\u0930\u0947\u0902 \u0914\u0930 \u0938\u0941\u0927\u093e\u0930\u0947\u0902<\/strong> \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/diagrams\/features\/customer-journey-mapping-tool\/\" target=\"_blank\">\u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0928\u0915\u094d\u0936\u093e \u092c\u0928\u093e\u0928\u0947 \u0915\u093e \u0909\u092a\u0915\u0930\u0923 \u2013 Visual Paradigm \u0911\u0928\u0932\u093e\u0907\u0928<\/strong><\/a>: \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0909\u0928\u094d\u0928\u0924 \u0935\u093f\u0936\u0947\u0937\u0924\u093e\u090f\u0902 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948 \u0935\u093f\u0938\u094d\u0924\u0943\u0924, \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u0914\u0930 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f\u093f\u0935<\/strong> \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/customer-journey-mapping.jsp\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0909\u0924\u094d\u0924\u092e \u0905\u092d\u094d\u092f\u093e\u0938\u094b\u0902 \u0915\u093e \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e<\/strong><\/a>: \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u091a\u0930\u0923-\u0926\u0930-\u091a\u0930\u0923 \u091f\u094d\u092f\u0942\u091f\u094b\u0930\u093f\u092f\u0932 \u091c\u094b\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u093e \u0939\u0948<\/strong> \u0914\u0930 \u0935\u094d\u092f\u093e\u092a\u093e\u0930 \u092a\u0930\u093f\u0923\u093e\u092e\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/ingestlabs.com\/journey-mapping-definition-process\/\" target=\"_blank\">\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u094d\u092f\u093e \u0939\u0948? \u092a\u0930\u093f\u092d\u093e\u0937\u093e \u0914\u0930 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u2013 \u0907\u0902\u091c\u0947\u0938\u094d\u091f \u0932\u0948\u092c\u094d\u0938<\/strong><\/a>: \u0907\u0938\u0915\u0947 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0935\u0930\u0923 \u0915\u0947 \u0938\u093e\u0925 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e<\/strong> \u0914\u0930 \u0938\u0902\u0917\u0920\u0928\u093e\u0924\u094d\u092e\u0915 \u0935\u093f\u0915\u093e\u0938 \u0915\u0947 \u0932\u093f\u090f \u0907\u0938\u0915\u0947 \u0932\u093e\u092d\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong><\/a>: \u090f\u0915 \u0938\u0902\u0938\u093e\u0927\u0928 \u091c\u094b \u0915\u0935\u0930 \u0915\u0930\u0924\u093e \u0939\u0948\u0909\u0924\u094d\u0924\u092e \u0905\u092d\u094d\u092f\u093e\u0938, \u0906\u0935\u0936\u094d\u092f\u0915 \u0909\u092a\u0915\u0930\u0923 \u0914\u0930 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u0926\u0941\u0928\u093f\u092f\u093e \u0915\u0947 \u0905\u0928\u0941\u092a\u094d\u0930\u092f\u094b\u0917<\/strong> \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/diagrams\/templates\/customer-journey-mapping\/\" target=\"_blank\">\u092e\u0941\u092b\u094d\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e<\/strong><\/a>: \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0924\u0947\u091c \u0915\u0930\u0924\u093e \u0939\u0948 \u0938\u093e\u0925 \u092e\u0947\u0902\u0915\u0938\u094d\u091f\u092e\u093e\u0907\u091c\u093c \u0915\u0930\u0928\u0947 \u092f\u094b\u0917\u094d\u092f, \u0909\u092a\u092f\u094b\u0917 \u0915\u0947 \u0932\u093f\u090f \u0924\u0948\u092f\u093e\u0930 \u0932\u0947\u0906\u0909\u091f<\/strong> \u0935\u093f\u0936\u0947\u0937 \u0930\u0942\u092a \u0938\u0947 UX \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u0932\u093f\u090f \u0907\u0928\u094d\u092b\u094b\u0906\u0930\u094d\u091f \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong><\/a>: \u0909\u092a\u092f\u094b\u0917 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948\u0926\u0943\u0936\u094d\u092f \u0930\u0942\u092a \u0938\u0947 \u0906\u0915\u0930\u094d\u0937\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong> \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u092f\u094b\u091c\u0928\u093e \u0914\u0930 \u0926\u0943\u0936\u094d\u092f \u0915\u0925\u093e\u0935\u093e\u091a\u0928 \u0915\u0947 \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u0947 \u0932\u093f\u090f\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/knowhow.visual-paradigm.com\/technical-support\/drill-down-cjm\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u0930 \u0921\u094d\u0930\u093f\u0932 \u0921\u093e\u0909\u0928 \u0935\u093f\u0938\u094d\u0924\u093e\u0930<\/strong><\/a>: \u090f\u0915 \u0924\u0915\u0928\u0940\u0915\u0940 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u091c\u094b\u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0914\u0930 \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0930\u0923 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f<\/strong>\u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u0935\u093f\u0938\u094d\u0924\u093e\u0930 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u091c\u091f\u093f\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-cjm\/\" target=\"_blank\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 (CJM) \u2013 \u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u092e \u0911\u0928\u0932\u093e\u0907\u0928<\/strong><\/a>: \u0935\u093f\u0938\u094d\u0924\u093e\u0930 \u0938\u0947 \u092c\u0924\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0915\u0948\u0938\u0947\u0926\u0943\u0936\u094d\u092f \u0930\u0942\u092a \u0938\u0947 \u091a\u093f\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902 \u0914\u0930 \u091f\u094d\u0930\u0948\u0915 \u0915\u0930\u0947\u0902<\/strong> \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0947 \u092a\u0942\u0930\u0947 \u092e\u093e\u0930\u094d\u0917 \u0915\u094b\u0964<\/p>\n<\/li>\n<li>\n<a class=\"text-sky-600 underline font-medium cursor-pointer\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map-cjm\/\" target=\"_blank\">\u0938\u0930\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong><\/a>: \u090f\u0915 \u092e\u093f\u0928\u093f\u092e\u0932\u093f\u0938\u094d\u091f\u093f\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<\/strong> \u092e\u0942\u0932\u092d\u0942\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0902\u0924\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0914\u0930 \u091f\u091a\u092a\u0949\u0907\u0902\u091f\u094d\u0938 \u0915\u0947 \u0924\u094d\u0935\u0930\u093f\u0924 \u0926\u0943\u0936\u094d\u092f\u0940\u0915\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Discover how to optimize customer experience using Visual Paradigm’s AI Journey Mapping tool, featuring the ‘Pawfect Supplies’ case study for strategic success.<\/p>\n","protected":false},"author":1,"featured_media":664,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u090f\u0906\u0908 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917: \u090f\u0915 \u0917\u0939\u0928 \u0905\u0927\u094d\u092f\u092f\u0928","_yoast_wpseo_metadesc":"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u0915\u0947 \u090f\u0906\u0908 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964","_uag_custom_page_level_css":"","footnotes":""},"categories":[28],"tags":[],"class_list":["post-663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai"],"yoast_head":"\n<title>\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u090f\u0906\u0908 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917: \u090f\u0915 \u0917\u0939\u0928 \u0905\u0927\u094d\u092f\u092f\u0928<\/title>\n<meta name=\"description\" content=\"\u0935\u093f\u091c\u0941\u0905\u0932 \u092a\u0948\u0930\u093e\u0921\u093e\u0907\u0917\u094d\u092e \u0915\u0947 \u090f\u0906\u0908 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964\" \/>\n<meta name=\"robots\" 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\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0924\u0930\u0940\u0915\u0947 \u0915\u094b \u091c\u093e\u0928\u0947\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u0938\u092b\u0932\u0924\u093e \u0915\u0947 \u0932\u093f\u090f '\u092a\u0949\u092b\u0947\u0915\u094d\u091f \u0938\u092a\u094d\u0932\u093e\u0908\u091c\u093c' \u0915\u0947 \u0915\u0947\u0938 \u0938\u094d\u091f\u0921\u0940 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964\" \/>\n<meta property=\"og:url\" content=\"https:\/\/catalystsolutions.corpwebz.com\/in\/visual-paradigm-ai-customer-journey-mapping-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Catalyst Solutions Indian\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-04T11:49:40+00:00\" \/>\n<meta property=\"og:image\" 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